Demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center. Lab 6: Contact Center Multimedia Email. 1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC). Service Pack 2 (Release 7. Select Intersystems ODBC. 4 lineup to Avaya Contact Center Select 7. Dell PowerEdge 1950 Avaya Media Server R7. Avaya Aura Call Centre Elite are supporting our 600 seats contact centre & telesales operation. Products & Solutions. 0. x and 7. Senior Avaya Aura Core Components Engineer (Tier III) Continuant Fife, WA. 0. 1 or higher), Avaya Contact Center Select (version 7. - June 14, 2016 - As customer experience increasingly becomes the new battleground, midsize companies are seeking. 3 555-233-516 Issue 1. Expand with innovative capabilities that deliver results. Developers are regularly trained on web application security protocols, including the Security Project (OWASP) and SANS Top 25 common vulnerabilities. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. The Web service allows working with agent records outside of Avaya Interaction Center Manager, to perform tasks such as importing agents from external. Avaya IP Office and Avaya Contact Center Select (ACCS) sit side by side; thus, have some limitations when engaging features system wide as well as reporting system wide. The Avaya Contact Center Select Implementation and Maintenance Exam (78950X) is a requirement to earn the ACSS - Avaya Contact Center Select credential. 4. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. 2. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. 466 + QFE Patches 1 – 11 (GA patches). Mitel. Products & Solutions Powered by Zoomin Software. Historical Reporting You can select the server in Contact Center Manager Server from which to run and schedule performance, configuration, and. Support Levels Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. Call related: "Avaya Contact Center Select Release 7. CCMM is a modular, software-only solution that can be implemented in stages. x. This is the latest release of Contact Center Select, and is recommended for new development. Find hidden reports in the AACC RCW. Likewise, you may compare their general user satisfaction rating: 96% (Ameyo) against N/A% (Avaya Aura Call Center Elite). 1 desktop can be upgraded from 6. Log on to Contact Center Manager Administration with administrator privileges. msi installer. contact center agents. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Experience Portal 7. Avaya Aura Contact Center delivers capabilities that help enterprises and organizations improve customer satisfaction, increase revenues and profitability, enhance agent and supervisor productivity while reducing CAPEX (capital expenses) and OPEX (operational expense) costs. Select Enable Trusted SOAP Nodes. These communications are tracked across voice and digital channels,. Agent Desktop application to accept, manage, and close contacts of all media types in Contact Center. Avaya Aura Contact Center 7. With a powerful integration suite available for class-leading business applications such as Microsoft. Ameyo got a 7. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. 0. Although Avaya Aura Call Center and Avaya Contact Center Select are not end of life, Elite is where the contact center innovation will be going forward. 2 introduced the following new and enhanced features: Support for Avaya Aura 8. AACCE is for large enterprises with a voice-centric customer engagement strategy; AACC, and the Avaya Contact Center Select variant for Avaya IP Office, forAvaya Aura® Contact Centre CCMS / CCT / CCMA R6. 1. EDUC. Notes This download contains information on desktop lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Add to cart. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. 2. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andThe call flow consists of the following steps: The call comes into the PBX/ACD from the PSTN. 2. AVAYA Cloud office has reduce our Telecom costs by 25%. Product Overview. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. 2. Experienced VOIP Network Engineer with a demonstrated history of working in the information technology and services industry. 0: March 19, 2017. 1 File Name MD5 ChecksumOverview. Select from Contact and. If you are moving from an Avaya Aura Contact Center 6. Contact Avaya or Avaya Channel Partner (as applicable) for more information. 0 Release Notes Page 1 TABLE OF CONTENTSAvaya Aura Contact Center Release 7. These roles are pre-configured or built-in to cover different job functions related to administration and contact center operations. EWC supports the creation of secure,. Classes for end users, administrators, developers, designers, and more. x Release Notes document. This video shows you how to create the Agent Performance Report for your Contact Center. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. 1. As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). This Notice publishes the General Availability, End of Sale, and End of Manufacture support for the Avaya Aura Contact Center and Avaya Contact Center Select 7. Release 7. “Avaya Aura Contact Center raises the bar in the integration of multiple channels. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. Voice processing resource acquisition summary. Avaya Content Store. 07 April 2022. Start – Run ‘Taskschd. Post that this is an in place direct upgrade to 6. The Email Open Interfaces package in the Email. x Release Notes document. Mitel MiCloud Connect. While on the one hand, the consumer market enjoys hardware and software advances, increased functionality and performance, and the convenience of sophisticated contact center solutions. 2. 1. 1 is the final IP Office Contact Center software release. Avaya Aura Contact Center facilitates agents and knowledge workers to efficiently and effectively collaborate with customers and partners across multiple media types. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. Avaya Contact Center Select 7. See readme with the application zip file for further. 6002-1 6002-1 Avaya Aura (TM) Communication Manager and CM Messaging (R6. We work with academic institutions, corporations, and professional associations to translate. Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia. 2 software are supported on: • Avaya Aura® Platform 8. 5This video covers how to configure the Avaya Aura Contact Center (AACC) Multicast Controller. For more details please contact. 302D1, 26C1, Call Master IV, Call Master V, 2420, 4610, 4621, 4622, 4625 IP and DCP Terminal Product TransitionAvaya Aura® Call Center Elite Support+Exam Dumps. ACSS - Avaya Aura Call Center Elite. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Our award-winning. DevConnect Enhanced level members can access Tier 1 - 4 developer technical support as part of their membership benefits package and may purchase additional hours by contacting their DevConnect Business Development Manager. 0 - CCMA Page 3 of 9 1194. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. Link disclaimer Avaya is not responsible for the contents or reliability of any linked If you are moving from an Avaya Contact Center Select 6. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service. This document provides information and procedures for agents who use the. A . Credly is a global Open Badge platform that closes the gap between skills and opportunities. Procedure 1. Building on its experience delivering integrated contact centre platforms as part of its IP Office and Aura products, Oceana sees the Californian giant take a big step into the world of customer. Release 7. 1. Avaya’s engagement solutions helped Talabat simplify its existing operations. msc’. 6. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 05, 2023. 323” is highlighted, and press “Save”. 10. Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents. 3 Release Notes Page 1 TABLE OF CONTENTSAs companies invest heavily in their customer experience strategy, they are seeking the best ways to upgrade and optimize their technology to continuously modernize their contact centers. 1. Additional reporting templates and Report Creation Wizard tool. This document contains information and procedures to configure the users, skillsets, and contact center configuration data. 0. Select Media Servers. The exam cram pdf file is used to reading directly and printing out for 78950X practice. This sample application demonstrates how to use Avaya Experience Portal from within an. If you are moving from an Avaya Aura Contact Center 6. 3 MC High Availability pair. 6 Upgrade and Migration Guide . If you are moving from an Avaya Aura Contact Center 6. See readme with the application zip file for further. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool. 1 Avaya Port Matrix: Center 6. 3. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. 4 more products; Unified Communications as a Service, Worldwide. Release 6. 0. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. Product Features. 7 Reviews. Avaya Aura Call Center Elite Support Exam . Additional information about the EoS can be found here . Release 10. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. Limited potential for innovation. 4 / 8. Powered by Zoomin Software. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325 *Friday CLOSED. 1. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. 1. Avaya Aura Contact Center Release 7. Dell PowerEdge 1950 Avaya Media Server R7. Agent for Desktop (Avaya) Application Enablement Services (Avaya Aura) Aura Conferencing (Avaya)** Aura Platform (Avaya) Avaya Analytics (w/ CSP) Avaya Analytics (w/ Oracle)** Avaya Cloud Office (ACO) Avaya Experience Platform (AXP) Breeze Platform (Avaya) Client SDK (Avaya) Co-Browsing Snap-in Communication Manager (Avaya Aura. Today, Avaya announced a new Customer Engagement solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. Gtech was able to quickly deploy its 57-seat IP Avaya Contact Center Select (ACCS) without any customer disruption. If you are moving from an Avaya Aura Contact Center 6. About The Tutorial. 0 - September 2011. Administrating Avaya Contact Center Select Basics R7. Avaya Aura Elite keeps call center calls inside the phone system; thus, can report end to end on the call. Avaya Aura Contact Center 7. Certification Provider: Avaya. Avaya Desktop Wallboard is a reporting solution that keeps agents informed about their contact center work performance levels, messages, and instant notifications from contact center managers. C . The Avaya Aura Contact Center Elite platform is Avaya’s strategy for streamlining and improving the average consumer conversation. 2. 1 is the final IP Office Contact Center software release. Manager Server from which you want to run and schedule performance, configuration, and network reports (if you work in a networked environment). See readme with the application zip file for further. Products & SolutionsServion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. Like the industry at large, Avaya has a reputation for innovating at high speeds. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. vaya Aura® Call Center Elite Implementation+Exam Dumps. 78950X . 2 onwards, AE Services does provide Avaya Aura Contact Center with the required information and consequently Avaya Aura Contact Center delivers the correct transferinitiated or conferenceinitiated event. x you must use the version of the Patch Scanner published in the 7. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Avaya Contact Center Select (Legacy) 4. Avaya Experience Platform is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open Contact Center as a Service (CCaaS) architecture with scalability, security, and in-depth analytics across the customer journey for a simple and flexible cloud experience. This document contains information about creating Avaya Contact Center Select real- time and historical reports. 2 Administrating Avaya Aura® Call Center Elite - Basics. Activity insideACSS: Avaya Certified Support/Solution Specialist – Here you can go for all the certifications from the previous path or choose one of the more advanced options, such as Avaya Analytics, Avaya Contact Center Select, Avaya IX Messaging, Avaya Aura Experience Portal with Proactive Outreach, and Avaya IX Workforce Engagement. The Avaya Aura Contact Center and Avaya Contact Center Select Manager Servers (CCMS) support a range of programming APIs, in addition to a number of SOA web. 1. Avaya’s strategic direction update is Aura development has moved to a DevOps Model. msc’ set to run during your installation maintenance window. Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using. Empower remote agents with the right knowledge and insights to drive better customer experiences. 97%, respectively). x. Access next generation features any time you like without additional costs. Sales Avaya Aura Contact Center In today’s environment market circumstances and customer needs are constantly evolving. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. IP Office Contact Center can connect to an existing or to a new IP Office installation. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. 2 ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be. Release 7. Contact Avaya or Avaya Channel Partner (as applicable) for more information. 6 SP3. x Avaya Contact Center Select 7. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. step 17 on page 76. 1 was made generally available in October 2020. 1. 0. 37820X Avaya Midsize. Avaya Aura Contact Center Elite - Download as a PDF or view. on page 76. 4. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. Duration 5. If you are moving from an Avaya Aura Contact Center 6. 1 Avaya Aura® Presence Services 6. Reporting is pivotal to a contact center’s success. 2 Reviews. 1 21150W 1 Hour. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. 9 and 3. Avaya Aura Suite Licensing provides simpler purchase options for Avaya Aura customers. Learn more and download the sample application. The company's platform includes unified communications and contact center services. 0 o Asterisk R16 1 J169/J179/J189 IP Phone are supported with CC Elite. This includes adding features to enable the quick integration of Web Chat functionality on any website. With Avaya Contact Center Select (ACCS), Spectrum solutions can now target agents and managers with the Key Performance Indicators to help improve overall. 1 was made generally available in May 2017; Feature Pack 1. 2 more products; Contact Center as a Service. 5 Hour WBT. Customer Interaction Express interoperates with Avaya Aura Communication Manager or Avaya IP Office. 6. 12. October 21, 2015. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. 7392X . SIP-enabled Avaya Aura Contact Center supports rapid and flexible solution integration using SIP messaging. 1 77600V 24 Hours ViLT Updated 7. 2 Employees have problems finding the right answers 1 2 of Employees are the face of our customers⒠ brands and have evolved into primary brand ambassadors. Corresponding Certifications: ACSS - 7895 , Avaya Other Certification. 0 Feature Pack 3 (Release 7. AACC comprises several different servers, each of which has one or more Web services. Avaya Contact Center Select Implementation and Maintenance Exam. Updated : Nov 10,2023. 6 Upgrade and Migration Guide. Avaya training & certification: Our online course portal and information on the Avaya Professional Credential Program. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedMarch 22, 2022 in Avaya. The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . 1. 0 Abstract These Application Notes describe the configuration steps required for Avaya Aura® Contact Center R6. Avaya Contact Center Select Release 7. Avaya and Microsoft expand partnership by pairing CCaaS with Azure to provide more options to increase productivity and customer engagement by accelerating digital transformation initiatives in. roles that allow individuals access to select applications and system capabilities based on their needs and system knowledge. This 2-day virtual instructor-led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. 0. Administrating Avaya Contact Center Select Basics R7. 0 bridges gaps between legacy and. With an ever growing selection of goods and services, consumers expect service providers to be. 0 / Avaya Contact Center Select 7. Company. The CC-Aura Platform remote lab configuration comprises: Avaya Aura Contact Center Release 7. If you select multiple tables, continue from step 12. Read our 7,471 reviews. This topic describes the CCMM Open Interfaces and their capabilities . 74970X Questions And Answers Price: $58. It uses Intersystems Caché database. “Avaya very quickly delivered what has always been on the top. This is the latest release of Avaya Aura Contact Center and is recommended for new development. See readme with the application zip file for further information. An agent may not be assigned a skillset for which he/she does not. Products & Solutions. NEC. This includes adding features to enable the quick integration of Web Chat functionality on any website. December 2016 Using Avaya Aura. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Downloads/Patches, Maintenance. 0. Santa Clara, Calif. Post that this is an in place direct upgrade to 6. ASAC-028: Avaya Contact Center Select Administration ASAC-029: Avaya Control Manager R9 Administration ASAC-030: Avaya Cloud Office Administration. For more details please contact. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or So-cial Media through a single, easy to use interface. Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it. 2. Click Finish. 5 seconds or a number from 1 to 99 (seconds). Click OK to close HA configuration. 03 Document date: 12 November 2010 Product release: Release 6. Additional reporting is available optionally with Avaya Call Management SystemGlobal VP, Experience Platform Solution Sales. msc’ set to run during your installation maintenance window. 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this. 46 18 0W | Avaya Contact Center Select for Sales Page over a quarter of organizations say that their technology systems are failing to meet their current needs. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. 1. Using Avaya Aura Contact Center Reports and Displays Avaya Contact Center Select Advanced Avaya Interaction Center 7. Over the years, we’ve formed permanent. Question #1. Escape the escalating risk, cost and limitations of legacy or end-of-life technology and enjoy the freedom to build a foundation for innovation. 0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and. track or measure performance. In this report, Aragon Research reviews key trends and predicts: By year end 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. CT Eazipopper is the integration between Salesforce and Avaya by CT solutions. 77 Course Code 0362. Comstice can integrate Avaya AACC database, collect and report data as real-time. 0 Abstract These Application Notes describe a sample configuration of a contact center environment utilizing Avaya Contact Center Control Manager™ 6. • Courses for: Avaya IP Office™ Platform, Avaya Contact Centre Select New, Avaya IX Messaging New, Avaya Aura Contact Centre, Avaya Aura Experience Portal with Proactive Outreach, Avaya IX Workforce Engagement, Avaya Aura Call Centre Elite . Avaya LLC, often shortened to Avaya ( / əˈvaɪ. To add another table, repeat . Avaya OneCloud CCaaS customers can benefit from AWS ML-powered intelligence to improve self-service, analyze calls in real time to assist agents, and learn from each contact center interaction with post-call analytics, giving customers and customer-facing employees better, faster, and more rewarding interactions. 5. Likewise, you can compare their general user satisfaction rating: 98% (The Real PBX) against N/A% (Avaya Aura Call Center Elite). To. It supports agents using voice, email, web chat, text messaging and fax. 0. Supporting IP Office™ Platform Release 11 . 1 and Avaya Aura CM7. 323 Release 6. Browser application. Service Pack 2 (Release 7. Avaya Aura How Middle 7. 0. Easy to share and access through web, Comstice Wallboard mobile app and desktop ticker. Supporting Avaya Aura® Call Center Elite . 2. Refer to the Avaya Aura Contact Center Commissioning. On the Launchpad, click Configuration. 1 releases issued to date. Avaya Aura® Contact Center Implementation 70210V 40 hours vILT Updated to 7. Avaya IP Office Contact Center Avaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 –250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English only G14 languagesYou have a midsized customer considering the Avaya Contact Center Select offer. Additional information about the EoS can be found here . msi installer. Avaya Aura® Communication Manager Compatibility The Avaya IP Deskphones/IP Phones using Avaya Deskphone H. This document contains procedures to generate performance reports, and to monitor and analyze performance data and performance measurements. Products & SolutionsBecause of its thin client interface, IX Workspaces can be easily added to an Avaya Call Center Elite, Avaya Aura Contact Center, Avaya Contact Center Select or an Avaya. It brings together teams, resources, and the analytics and insights to maximize. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers'. Avaya Aura Contact Center. 1 Technical Delta For Avaya Aura® Contact Center and Avaya Contact Center Select R 7. Mitel MiVoice Connect. $90K to $95K Annually. 3 using Avaya Session Border Controller for Enterprise 8. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. 3. 0. 6 Upgrade and Migration Guide. Avaya Call Management System (CMS) – R. 1. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. You can specify a minimum value of 0. Learn more and download the sample application. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program Relationship Benefits. The Email Open Interfaces enable the development of custom Web services that can be called from the Avaya Aura Contact Center Email Manager whenever an email is processed. 2 (Standard Availability) system to work with Avaya Communication Server 1000E 7. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. Which two statements about Campus Business Continuity are true? (Choose two. This means that there is no special integration work or customization that needs to be done, for it to work at your site. 7691X. To be able to use the Agent Web services, each agent must be assigned to an e-mail skillset. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. Description. 0 Contact Center Manager Administration Voluntary Product Accessibility Template (VPAT). We would like to show you a description here but the site won’t allow us. In the Refresh rate box, type the rate at which to refresh data in the real-time display. Overview of Third-party Interfaces (7 minutes) 3. This application is designed to be used to modify this agent profile. 1 C Case Info Account Info; Results of the Security in Activex Workshop;Avaya Aura Communications Manager Suite, UC/xCaaS, Oceana and Breeze. step 9 on page 76; otherwise click Next. 4 Service Pack 13 and is deployed with IP Office Release 9. Timings 10. 0. This document provides late-breaking information to supplement Avaya Aura® Call Center Elite Multichannel Release 6. 3. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. The J129/J139/J159 IP Phones arePage 17. 71300X Avaya Aura Communication Applications Integration Exam. 1 Avaya Aura® Session Manager 7.